Designed for Engineer To Order (ETO) manufacturers and custom design machines.
ETO [gives us] the capacity to explore [but also maintain operational consistency]. From delivery to delivery, you [don't have to learn] …
Overview
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with…
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What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry…
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- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bonterra ETO?
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management.
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as:
- Reduce time spent entering data into separate systems to increase overall data integrity and compatibility across use cases.
- Deliver the best care with participant-focused features that attract new applicants, sustain connections and empower participants.
- Work smarter with time-saving features and best practices.
Bonterra ETO Features
- Supported: Multi-site program management
- Supported: Advanced report building
- Supported: Electronic signature
- Supported: Mobile capabilities
- Supported: Participant portal
Bonterra ETO Screenshots
Bonterra ETO Competitors
Bonterra ETO Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Australia, UK |
| Supported Languages | English |
Frequently Asked Questions
CaseWorthy, ClientTrack by Eccovia, and Bonterra Case Management are common alternatives for Bonterra ETO.
Reviewers rate Support Rating highest, with a score of 4.
The most common users of Bonterra ETO are from Mid-sized Companies (51-1,000 employees).
Bonterra ETO Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
April 26, 2019
Mixed Review
It is used by the entire organization. ETO quantifies our results for reporting to funders.
- Lots of customization available
- Clean design
- Frequent performance issues.
- Many features feel 'grafted' on without a full scope consideration of how they could be best integrated into the existing interface. The result is a congested array of settings UIs that require the primary user to develop and maintain workflow checklists off of the site itself.
- Reporting tool has numerous performance and design flaws.
We currently manage client data within ETO across several programs in the commission. We are in the process of building out a new system to meet out federal reporting requirements.
- I like the dashboard.
- The new touch points, but haven't had much of a chance to use them.
- Reporting.
- The ability to have assessments on one page as opposed to separate tabs.
February 25, 2019
Using ETO for data driven decisions
ETO is our electronic record keeping system for our non profit with more than 22 programs and 115 users. It allows us to better tell our story through data. ETO addresses out ability to determine areas of growth and retraction in programs and staff. The ability to use date to drive decisions has been helpful for our agency.
- Allows our users a place to report their daily activities with our neighbors
- Allows our agency to have data to drive decisions in staffing, programming, and expansion
- Allows our agency to share our work with funders, donors, and staff
- Allow our agency to dive deeper into data to identify trends in population and services
- Staff reports that sometime it is not easy to use when trying to do multiple data entry points with neighbors during the same visit
- I would like to see an easier way to create reports using the legacy platform
- Customizing reports for export to other databases
We use ETO to store data for over 56 youth programs, track program indicators, and measure outcomes for approximately 5,000 annual clients.
- Customer Service
- Results Training
- Tracking several clients who may be involved in more than one program
- User Interface
- Increased assistance with transitioning from outdated features to new features
- More advanced classes in results
November 30, 2018
ETO Recommended!
ETO is utilized across the entire organization from our direct service staff to our Chief Officers. We use ETO to collect almost all of our participant, staff, and program data. ETO allows for data collection and customization so that we are able to collect the majority of data in one system. We utilize ETO reports to access this data in a manner that produces many types of reports depending on the audience. We create reports that are used at various internal levels that contribute to our continual cycle of improvement as well as reports for funders and other stakeholders.
- ETO reports allows you to pull your data in many ways so that you can align different data points, look at data over time, or at one point in time. I haven't encountered a data collection and reporting system that is as robust as what ETO currently offers.
- Build custom assessments to collect data that are in alignment with your program model and/or services provided.
- ETO is not user friendly for the novice user and visually it is not pleasing to the eye. This hinders the 'buy in' process.
- There needs to be an online registration feature so that online accounts can be created and people can apply for certain programs and services. Also, to increase communication between providers and their clients.
- ETO has a lot of bugs that cause it to stop working during the middle of using it. A lot of error messages. Most of the people using ETO are not researchers or data analysts. They are people that like to implement services with other people. Because their weakness is already data and systems anytime the system isn't working or has an issue (which is quite often) it really discourages them from using the system.
November 30, 2018
Moving the Needle on School Readiness
The Early Learning Coalition of Manatee County uses ETO to track all of our programs funded by the local and state government. Our coalition is responsible for overseeing the School Readiness and Voluntary Prekindergarten programs in Manatee County. We use additional programs to support our childcare providers and income-eligible families and track this information in ETO with the end goal of being able to determine if the services we provide move the needle on school readiness at kindergarten entry.
- ETO is easy to navigate by site or by program
- Setting up programs and creating touch points is relatively easy
- The ability to email our clients through ETO would be beneficial
- Batch uploads don't always function properly
- The Social Solutions training academy for site administrators and report writers needs some work.
October 30, 2018
ETO fits your needs!
ETO by Social Solutions is used by Proyecto Pastoral to track output and outcome data for the after school program, IMPACTO, the Academic Case Management for the IMPACTO program, and the Early Childhood Education Centers. We use the database to track enrollment and demographic information, as well as pre- and post- surveys taken by the programs. Additionally, the Academic Case Managers (ACMs) track student progress through a variety of 'TouchPoints' we've created that allow us to interact with the students and help them fulfill their academic goals. I highly recommend ETO for tracking this data, though taking into consideration that training in administration and reporting will be needed in order to efficiently use all (or many) of the aspects of ETO. Great database!
- Being able to see dashboards for staff and each of the participants is great! It allows us to see at-a-glance information for each of the participants!
- Grouping students into collections works great for us! It mirrors what we do in 'real life' and allows us to see groups of people at a time, rather than all participants in our 100+ participant program.
- Customization has helped us tremendously! We are able to customize attendance values as well as custom demographic points that we want to track.
- It takes a lot of training and understanding to be able to build a report for outputs or outcomes. Although it's improved its user interface and experience, it would be great to be able to do things 'simpler' when wanting to pull information out of the database.
September 21, 2018
ETO helps us get the job done!
It is used by the whole organization. We are using in to manage all of our ministries and population
- Easy creation of touch points for tracking the population
- Simple reporting tasks
- Tracking of demographic information
- Advance reporting capabilities or advance query options
- Speed of use - sometime the response time is very slow
- Easier navigation
September 15, 2018
Great Product, Iffy Standard Support
We use ETO as a client information management tool for our entire organization. It provides a centralized place to locate a client's demographics and history that facilitates both service provision and aggregated data reporting for funder compliance.
- Web-based data entry allows for real-time data entry from staff in off-site offices and in the field.
- Highly customizable data entry options and security rules make it well suited to comprehensive service providers where goals and service delivery approach may vary greatly by service type.
- ETO Results, the built-in reporting tool, is very flexible and powerful, automating and replacing much of what we previously did in MS Excel.
- If an issue cannot be immediately addressed by fist tier customer support, it can take an incredibly long time to get answers, let alone a solution. First tier support seems friendly and willing to help, so I can only assume it's a shortage of staff to diagnose and solve the actual problems.
- Account managers change at the drop of a hat and this frequently is communicated poorly. Actually, communication in general can be a challenge.
- Social Solutions seems a bit out of touch with the non-profit market and is less responsive than it used to be. While I realize this is a some what unavoidable development as their customer base increases, one of the original draws to ETO was the company's ability to respond to customers and help us make the most out of what we'd purchased.
- Non-profits often do not have funds for extras, such as sending staff to national conferences. These opportunities, while wonderful, involve not only the conference fees, but transportation and hotel costs as well. It would be nice if Social Solutions offered more regional opportunities (which would make costs more achievable for our budgets) or online options (which would again increase accessibility, even if the offerings couldn't be as robust).
January 26, 2018
ETO Review
Social Solutions ETO is currently being used in the workforce and economic development division. It's an excellent program to track data for grant outcomes as well as for applying for grants. The software is user-friendly and easy to customize to your needs. It also allows for real-time data reporting.
- Social Solutions ETO tech support is awesome. They assist you in a reasonable amount of time.
- Social Solutions ETO query wizard is excellent, it allows you to extract data that is important to an organization at that particular time.
- Social Solutions ETO is very user-friendly and you are able to customize the software to the organization's needs.
- When Social Solutions ETO made the decision to convert to the touch points system which is really great, they should have converted the customized data that organizations were using for free. Customers put in a lot of work customizing ETO to address their needs. The task was time consuming and there should be a why to convert the existing efforts, reports, etc.
- The platform that ETO runs best on currently is Internet Explorer, it should be browser friendly.
- I would like the ability to send participants group text messages, however, when Social Solutions has add-on features there is always a cost involved and some features I believe should simply be included as technology changes.